1. Why should we take Panacea Online ERP for our organization?
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Panacea Online ERP helps the organization to cut down working hours of the staff
and increases their efficiency, therefore the staff can use that time for other
important academic works and welfare of students and supporting management. Also
with Panacea Online ERP 80% of expense of the organization on stationary is reduced.
Thus, we guarantee that Panacea Online ERP's cost is recovered within the first
6 months of implementation in the organization.
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2. How Panacea Online ERP is implemented in our organization?
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As soon as the company receives the purchase order for product our ERP Support team
starts collecting the basic data needed from the college to initiate the work. Within
15 days the team of engineers installs and deploys the solution in the campus. Hardware,
Networking & Data entry work is the responsibility of the organization purchasing
the ERP. Immediately after this the training team starts conducting training sessions
for the staff members or each department respective to their modules. Data entry
& migration Support is provided to clients on request.
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3. How will we get support from Panacea Online after installation?
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Panacea Online's Support Cell and engineers are available on all working days in
office hour online, on IMs & emails. On phone the Support engineers are available
24 x 7 x 365. Any kind of bug or error or problem in the ERP will be attended within
2 days and solved as soon as possible according to the nature of problem. For the
documentation of all issues raised by clients and our team prompt action on them
we maintain the Panacea Online Support Online Ticket System.
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4. Is this a ready to use product or the company will develop it for us?
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Panacea Online ERP is a complete, fully functional and time tested ERP solution
which covers more than any other solution available in the Indian Market in this
sector. This ready to use product can be purchased & installed with staff training
within 1 to 2 months. However, Panacea Online also provide the clients facility
to have additional enhancements or customizations in the ERP.
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5. What will happen when the technology on which this solution is made gets
outdated?
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Panacea Online ERP is developed on the latest ASP .Net technology platform, as the
technology gets updated new versions of Panacea will be available in the market
from time to time. The client can upgrade the solution that he has and get the benefits
of the new versions.
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6. If we don’t need the complete ERP can we select the modules we need ? And
can we add more modules later in the same ERP?
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Yes, one of the major plus points of Panacea Online ERP is that it is made on a
modular approach. Your organization can decide and purchase the complete ERP or
only the modules that they need. When the organization feels that they need more
modules as per the expansion of the organization, new modules can be purchased and
added easily without disturbing the existing data or modules.
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7. Can we export the reports into word, excel or pdf formats?
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Yes, the reporting format of Panacea Online ERP is very flexible and the reports
can be easily exported into formats like .doc, .docx, .xls, .xlsx, .pdf etc.
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8. How secure is the data of the organization in Panacea Online ERP?
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Panacea Online ERP comes with 100% security of your precious data and information.
The database of the ERP is stored in the server which is either placed in a locked
room or in front of the eyes of the management. Also the database is protected so
as even an expert hacker cannot break the database. The ERP Administrator can give
each user rights of accessing his respective modules, so that only the assigned
modules can be accessed by each user.
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9. What about staff training?
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We provide in depth staff training till the Staff is satisfied. The training manuals
& videos are also provided to clients and this makes the software training very
easy. Our Implementation engineers and ERP Trainers take special care that all staff
members are able to use their respective modules and work live on the ERP.
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10. How long can we expect service support for Panacea Online ERP?
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Life Long...
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11. Can the program work as per our desire?
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Yes, We can modify the program to satisfy your needs if your needs are generic and
can be of benefit for the ERP and our other clients as well.
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12. What will be the AMC period & Charges?
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One year AMC from the date of Billing after implementation is free. Total technical
support will be provided during this AMC period. Any new upgraded version of this
product will be provided free of cost during the AMC period. After 1 year AMC will
be chargeable.
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13. Can Panacea Online ERP be implemented in phases to suit the budget?
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Yes, We have flexible price structure to suit every budget you can implement the
system in phases and can still enjoy of the complete ERP.
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14. What about the confidentiality of Panacea Online ERP?
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The whole operation and information it generates is confidential, client can decide
authority levels for use of ERP. Some can get only reports, while some can update
it also. Top management can get the overview of all reports of all modules. Control
of user authentication will remain with the ERP administrator.
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15. Do you have separate Solutions for Colleges & Schools?
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Yes, Panacea Online College ERP and Panacea Online School ERP are separate but they
have similar features and development platforms.
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16. Can we manage multiple Colleges in a single ERP?
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Yes, you can easily manage multiple colleges in a single ERP license but in a single
campus only. Panacea Online ERP comes with a campus based license.
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